Looking for an awesome practice manager to help us continue our growth trajectory. Our goal is to provide exceptional medicine and care, outstanding service, and teamwork to the patients, clients and healthcare team at Richter Animal Hospital and The Royal Pet Resort & Spa. We strive to create lifelong relationships with our clients, our patients and the team of people we employ. We believe in seeking excellence, exceeding expectations, building relationships, showing respect and are passionate about what we do and where we have chosen to do it.
Richter Animal Hospital is a well-equipped, modern, high quality, multi-doctor, full-service, companion animal hospital which values the human-animal bond. The Royal Pet Resort and Spa is a full service daycare, boarding, and grooming facility located directly next door to Richter Animal hospital.
We are located in Arlington, Texas, which is midway between the cities of Dallas and Fort Worth. Arlington is known for being the home of the Dallas Cowboys and Texas Rangers. Arlington has the culture, entertainment, shopping, restaurants and activities to appeal to any lifestyle.
What else can we tell you about RAH? We were honored with being awarded Living Magazine's Best Veterinarian in the Arlington and Mansfield areas for the past three consecutive years. Knowing that our community and beloved clients voted us the best makes this award even more special.
Who is Richter Animal Hospital looking to hire? We are seeking an experienced practice manager to join and complement our already fantastic team who love people, pets and where they work.
Must continue on-going education course work to remain well versed in all areas of the position.
Experience requirements:
Work exposure to all aspects of a business enterprise, with demonstrated competence in budgeting and financial reporting and in staff management.
Minimum three years working in business management.
Personal requirements:
Must be able to work under the broad general administrative supervision of the owners and doctors, and to be able to use sound personal judgment in selecting methods, establishing priorities, and arriving at conclusions.
Must be able to tactfully demonstrate “take charge” capabilities.
At times may be required to work outside of business hours, overtime, and be subject to recall in emergency situations.
Competencies:
The following knowledge, skills, abilities are necessary to be successful in this job:
Knowledge of customer service best practices and principles.
Knowledge of basic math and finance principles and practices.
Knowledge of service industry principles and practices, including opening, closing and day to day operations, and inventory management.
Knowledge of hospital and pet resort services, promotions, and incentives.
Knowledge of pet care, handling of pets, basic pet health, medications, and pet safety.
Knowledge of mechanical functions of common equipment such as washers, dryers, computers, and software.
Knowledge of Microsoft products, including excel spreadsheets.
Knowledge of QuickBooks financial software
Knowledge of basic human resource principles and practices to include performance management, coaching, development, interviewing and discipline.
Knowledge of safety policies, laws, and regulations.
Ability to effectively lead and provide direction to others.
Ability to collect and analyze information, evaluate, and interpret data and reports, draw conclusions based on the data and make decisions based on those conclusions.
Ability to provide effective guidance, instruction, mentorship, and planning to team members while keeping a positive attitude.
Ability to build and maintain professional relationships with superiors, colleagues, subordinates, and leaders outside the organization.
Ability to use software, phones, and computers to assist customers and team members.
Richter Animal Hospital is a full-service veterinary hospital which serves the Arlington, Texas area. Our mission is to provide the highest standard of veterinary care for pets while exceeding our client's expectations. We provide friendly, informative, and supportive services for pets, while maintaining a superior working environment for our employees.
